INFO@THETRESSESLAB.COM
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We're here for you — for questions about your order, a service, or anything else, please contact us at info@thetresseslab.com. We'll get back to you within 1–2 business days. For order-related questions, please have your order number ready.
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By placing an order with The Tresses Lab, you agree to the following terms and conditions. Please read carefully before completing your purchase.
All orders are final sale. Once an order is placed, you acknowledge that no refunds are accepted.
Orders must be canceled within 24 hours of purchase. We will not cancel orders that have already shipped. If your order has shipped, you may return it per the exchange policy above once it is received.
Please ensure your delivery address is correct at checkout. We are not responsible for errors made by the customer during the ordering process.
If your package is sent to the wrong address, is lost, stolen, or damaged by the shipping carrier, you must file a claim directly with the shipping provider.
The Tresses Lab does not issue refunds for packages that are lost, stolen, or damaged during transit. Please double-check your shipping information before placing your order and inspect packages upon delivery.
Processing time refers to the time between placing an order and receiving your tracking number.
All orders are thoroughly inspected, customized if needed, and packaged with care. Orders placed after 5 PM EST will begin processing the next business day at 8 AM EST.
Expedited shipping does not reduce processing time. Processing may take longer during holidays and sales such as Black Friday, Cyber Monday, and Christmas. If a delay occurs, we will notify you via email. You may choose to wait or request a refund at that time.
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for your tracking to update.
For international orders, The Tresses Lab is not responsible for customs fees. We are not responsible for shipping delays caused by carriers or inclement weather. Once the package leaves our facility, it is in the hands of the shipping carrier.
All orders require a completed Purchase Authorization Form. This helps us confirm your customization details and protect against fraud. Orders without a completed form will be automatically canceled.
The form is available directly on our website or at the link below: Complete Your Purchase Authorization Form
If you have any questions about these terms, please reach out through our Contact page before placing your order.
